From checking each articulated doll and modular dollhouse piece to packing the fabric accessories, every order follows the same careful steps. Here is what happens after you place your order and what you can expect along the way.
How we prepare your order
Start by exploring our wooden dolls, modular dollhouses, and role-play sets. Each product page lists materials, age range, and care instructions so you can compare options without guesswork.
Not sure which set fits a three-year-old versus a seven-year-old? Use the age filters and the short choice guide on each category page. It points out fine-motor demands and small parts to watch for.
Send us your selection through the contact form or by phone. Tell us if you need gift wrapping, a handwritten note, or a specific delivery window. We confirm availability within one working day.
Every toy is wrapped in recyclable paper and shipped in a sturdy box. Wooden pieces are checked for splinters and loose joints before dispatch. Most orders leave our workshop within two working days.
Once the set arrives, unpack it together and let your child explore. If a part is missing or damaged, write to us within a week and we will send a replacement. See how families use our toys on the use cases page.
Each wooden toy and role-play set follows a clear path before it reaches your home. We keep the steps simple, the materials honest, and the timeline realistic so you know exactly what to expect when you order.
You pick a toy or a full role-play kit based on your child's age and interests. Our product pages list the recommended age range, the materials used, and the number of pieces, so the choice stays straightforward.
Once your order is placed, we check the selected items against our stock and prepare the packaging. Every wooden piece is wiped down, inspected for splinters or loose parts, and wrapped in recyclable paper.
Your parcel leaves our workshop within five working days. Delivery usually takes three to six days depending on your location. You receive a tracking link by email as soon as the package is handed to the carrier.
The set arrives ready to use. No assembly tools are needed for most items, and the included leaflet suggests three simple activities to start with. If anything is missing or damaged, contact us within seven days and we will send a replacement part.
Wooden toys last for years when wiped with a damp cloth and kept away from direct heat. Fabric accessories can be hand-washed in cold water. If a joint becomes loose over time, write to us and we will guide you through a simple fix.