When you browse our catalogue, send a message through the contact form, or order a wooden toy, we collect only the information needed to answer you and prepare your order. This page explains what we store, why, and how you can ask us to remove it.
When you use the contact form or place an order, we receive your name, email address, phone number, and the message you wrote. We use these details only to reply to your question, confirm an order, or arrange delivery. We do not use them for marketing unless you tick the separate consent box.
Our hosting provider automatically records basic technical data such as browser type, device model, approximate region, and pages visited. This helps us keep the site stable and understand which toy guides are most useful. This data is stored in aggregated form and cannot identify you personally.
We use a small number of cookies to remember your language preference and to measure anonymous site traffic. No advertising cookies are placed, and we do not sell or share your data with third-party advertisers. You can disable cookies in your browser at any time without losing access to the catalogue.
Order-related messages are kept for two years to handle returns and warranty questions. Contact form messages are deleted after six months. You can request earlier deletion by writing to us, and we will remove your data within 30 days unless a legal obligation requires us to keep it longer.
You may ask for a copy of the personal data we hold about you, ask us to correct inaccurate details, or request full deletion. You can also withdraw any consent you gave for optional communications. To exercise these rights, contact us by email or phone using the details below.
We do not publish fake reviews, fake urgency messages, or false endorsements. Every toy in our catalogue is described as it is, with its materials and age range clearly stated. We never claim official affiliation with brands or institutions we are not connected to, and we do not guarantee specific developmental outcomes.
For any privacy request, write to info@lepopeeludique.com or call 0231 8512239. Our postal address is 52, Sunita Society, Borivali Darjeeling - 198484. We respond to all privacy inquiries within two working days.