Whether you need help choosing a toy for a specific age, tracking an order, or understanding our care instructions for wooden playthings, our team is here to guide you.
Tell us your child's age and what they enjoy playing with, and we will point you to the wooden sets, articulated dolls, or role-play boxes that fit best. No pressure, just a friendly recommendation.
Ask us a questionOur wooden toys are made from solid beech and finished with water-based, non-toxic paints. Each piece is sanded smooth and tested to meet European safety standards for children aged 3 and up. The fabric accessories are machine-washable on a gentle cycle, and the wood can be wiped clean with a damp cloth.
Every product page includes a clear age recommendation, and we also offer a guide that groups toys by developmental stage. If you are unsure between two options, send us a message with your child's age and interests, and we will suggest a suitable match within one working day.
Yes, all our articulated dolls and dollhouse accessories are designed to work together. The fabric outfits fit every articulated doll in the catalogue, and the modular dollhouse rooms connect with the same wooden pegs, so you can expand the set over time without compatibility issues.
We ship within 3 to 5 working days across the country. Each order is packed in recycled cardboard with paper padding, and the wooden parts are wrapped in tissue to prevent scratches. You will receive a tracking link by email once your parcel leaves our workshop.
If a toy arrives damaged or with a missing part, contact us within 14 days with a photo of the issue. We will send a replacement part or a full replacement at no extra cost. For change of mind, unused items can be returned within 30 days in their original packaging.
We do. The dollhouse modules, extra rooms, and additional fabric outfits are available as separate items in the catalogue. This lets you build a larger play space gradually, matching your child's growing interests and your available space at home.
If your question is not covered here, our team is happy to help. Reach us by email or phone, and we will reply with a practical answer within one working day.
Questions about delivery, assembly, or which play set suits a 4-year-old? Our team answers within one working day, Monday to Friday.